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Trustpilot reviews
Excellent 4.8 / 5
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FAQs
How long will my order take to arrive?
How long will my order take to arrive?
Most orders arrive in 3 to 8 business days.
We ship within 24–48 hours of your order, and delivery takes it from there. You'll get a tracking number by email the moment the package leaves.
How do I track my order?
How do I track my order?
Your tracking number is emailed as soon as your order ships — check your spam folder if it hasn't shown up within 48 hours. Tracking can take a few hours to go live after you receive it; that's the carrier, not a problem with your order.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Yes, if you're quick. Email info@norahmade.com as soon as possible — while the order is still unfulfilled we can change the size, the address, or cancel it entirely. Once it ships we can't stop it, but you can still return it free within 30 days.
What payment methods do you accept, and is checkout secure?
What payment methods do you accept, and is checkout secure?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, Shop Pay and Amazon Pay.
Checkout runs on Shopify Payments — the same secure system behind millions of stores worldwide. Your card details are encrypted end to end, and we never see or store them.
If a charge ever looks wrong, email info@norahmade.com and we'll sort it out the same day.
What if my order arrives damaged, or it's the wrong item?
What if my order arrives damaged, or it's the wrong item?
Email info@norahmade.com with a photo and we'll replace it or refund you — you don't need to ship anything back first. Same goes if tracking says delivered and nothing showed up: tell us and we'll open a claim with the carrier. That's our problem to solve, not yours.
How do I get in touch, and how fast do you reply?
How do I get in touch, and how fast do you reply?
Email info@norahmade.com. We reply within 24 hours on business days, and a real person reads every message. If you're writing about an existing order, include your order number and we'll get there faster.